Other Policies

Updated on April 6, 2023

Rescans

We want to do everything we can to help your scans match your vision! If you think your order may need a rescan, please reach out as soon as possible by phone at 503-588-3686 or send us an email. Please keep in mind: if your chosen scanner did not perform as you expected, and you wish to see if a different scanner might draw closer to your vision, a 50% charge will apply.

*All rescans are offered at our discretion.

Rush Policy

Rush options (starting the first business day after your film arrives) for Signature Process and Scan will display at checkout.

Rushes are not available for Everyday 35mm. Keep in mind, this service has its own workflow in the lab and typically has a faster service time than our Signature services.

Scanner Test

The Noritsu and Frontier are both excellent scanners. Your choice depends on your image goals. To help you decide which scanner is best for you, we offer 1 free test roll on either scanner so you can compare the similarities and differences. You can request your free test roll in the special instructions section when placing your order online.

Negative Return

Choose from 4 options during checkout. Negatives will be cut and sleeved, unless you request otherwise. Prices will vary for international shipping.

Negatives can always be returned before 2 weeks upon request. We recommend a 2-week hold so your negatives are readily available in the case of a rescan.

Service Times

Just as photography is, at its core, straight up math, so are service times! Here’s how we calculate them:

We start with the total number of frames we uploaded on a given day. (We use frame count rather than order count because all orders require different levels of work based on their size.)

Each frame is assigned a value of how many business days it was in the lab before it was uploaded.

Then, we calculate the average number of days it takes to upload an order (e.g. service time) using this equation:

(Total Frames * Days to Complete) / Total Frames = Service Time

Let’s do an example:

Say we completed 6,000 frames in a given day. If 1,000 of those frames were completed in 1 business day, 2,000 of those frames were completed in 2 business days and 3,000 of those frames were completed in 3 business days, here’s how we’d calculate our service time:

[(1,000 * 1) + (2,000 * 2) + (3,000 * 3)] / 6,000 = 2.33, which we round up to 3 days.

To project future service times, we look at our current backlog of rolls, divided by the average output we had over the past week, and do our best to evaluate the amount of incoming film.

Keep in mind that mail arrives at the lab late in the workday. For this reason, the day your film arrives at the lab is day zero. Also, we are closed Saturdays and Sundays, so all service times are in business days.

We do our best to provide the most accurate service times possible. But at the end of the day, the number provided on our service times page is simply our best estimate and can fluctuate due to unforeseen variables, like an increase or decrease in incoming film or team members being out of office due to sickness or emergencies.

Personal Information + Imagery

Your images are your property and we take your privacy very seriously. We do not sell, publish, share or duplicate your personal information, images or negatives without your written approval—ever.

In requesting permission to share your images and words, we ask that you agree to the following:

PhotoVision can:

1. Crop / straighten my photo(s)
2. Edit / condense my responses for grammar and clarity
3. Share my photo(s) and responses on their social media accounts and website
4. Use my photo(s) and responses for marketing purposes
5. Border my photo(s) with text (nothing will overlay on image)

Exceptions

We get it, life happens—and there may be instances where our policies do not fit your needs. If this is the case, please contact us via email at [email protected] or by phone at 503-588-3686 and we will do our best to accommodate your needs.