Common Questions


We’re glad you’re here. Let’s get started:

Ready to send film? Follow these easy steps! And here are some tips for getting started with us.

How do I create an account?

Click here. Once your account is created, you can submit Preference Images for us to reference while scanning your film.  

What are Preference Images?  

Preference Images are 3–5 images that exemplify the skin tones, contrast, density and saturation you are striving for in your work. They can be from your own portfolio of work or from someone who inspires you. We recommend everyone submit Preference Images—they really help minimize the time you might spend editing in post! Submit or update here.

Is there a charge to use or update my Preference Images?

Never.

How do I safely ship my film?

Check out our tips.  

I’ve shipped my order. What happens next?

Once we receive your film, we’ll send you a confirmation email with an invoice, so you know your film arrived safe + sound.

How do I receive my scans?

Once your scans are complete, you’ll receive an email with a link to download your scans via Box.com, an online file sharing system. Learn why you should download your scans first and not rely on Box.com previews.

How soon will I receive my scans?

Check out our current film service time.

Do you offer rush processing?

Yes! We are pleased to offer rush processing when our service times exceed your required time frame.

How do I order prints?

Proof prints may be ordered on your film’s order form. Or, you can order prints from both film + digital anytime online.

Are your prints true photographic prints?

Yes. Since 1968, we’ve respected the art of the print. Our true, photographic wet process prints pay homage to traditional darkroom printing.

How do I get my negatives back?

Choose from these Film Return preferences on your order form. Negatives will be cut and sleeved, unless you request otherwise.

Film Ship Back Options Price
2 Weeks $9.50
Accumulate to Fill 2" Flat Rate box $20.00
Destroy Free
* For International shipping, these prices will vary.

What if I have a problem with my order?

If you have questions or concerns at any time, please contact us as soon as possible via phone 503-588-3686 or email info@photovisionprints.com.

Which scanners do you use?

Every roll of film is scanned by hand on the renowned Fuji Frontier SP3000 or the state-of-the-art Noritsu S-1800. Both are excellent tools to help you reach your vision. Here are some characteristics of each.

How large are your scans?

Resolution matters. That’s why our Normal Scans give you the freedom to print stunning 24×30s straight away, while our Large Scans can easily grace a billboard. Learn more about resolution.

Frontier SP3000
Film Size Format Normal Scan Large Scan
35mm 4×6 2400×3600 3600×5400
120 / 220 6×4.5 2700×3600 3600×4800
120 / 220 6×6 2700×2700 3600×3600
120 / 220 6×7 2700×3150 3600×4200
120 / 220 6×8 2700×3600 3600×4800
*All scan resolutions are approximate. Slight variations are normal.
Noritsu S-1800
Film Size Format Large Scan
35mm 4×6 4400×6700
120 / 220 6×4.5 4800×3500
120 / 220 6×6 4800×4700
120 / 220 6×7 4800×5900
120 / 220 6×8 4900×6600
120 / 220 6×9 4900×7100
*All scan resolutions are approximate. Slight variations are normal.

Will my scans be rotated + numbered?

Yes. Every scan arrives rotated and organized by roll number + frame number.

Can I number my rolls?

Absolutely! If you number your rolls, your scans will be uploaded in chronological order, streamlining your post work.

What are Exposure Reference Sheets?

Our exclusive Exposure Reference Sheets help you understand the relationship between your exposures + your scans at a glance! Learn more.

Do you offer push/pull processing?

Yes, clearly identify which rolls need to be Pushed or Pulled (rubber bands work great!) and let us know by how many stops on your order form.

How do you process Ilford Delta 3200?

We process Delta 3200 at 3200 unless you indicate otherwise.

Do you process + scan disposable cameras?

Yes! The prices are the same for 35mm film.

Do you process + scan E-6 slide film?

We no longer process E-6, but we do scan it! You are welcome to send us E-6—we will send it out-of-house for processing and then scan it in-house. Please note film service times for E-6 will be slightly longer than our current Film Service Times.

Do you scan previously processed film?

Yes! The price is the same for processing and scanning.

What are your prices?

See our Film Service Pricing.

Do you sell film?

Yes! Order your favorite Fuji400H film from us.

What is your holiday schedule?

We are closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. If the holiday falls on a Saturday, we will be closed the Friday before. If it falls on a Sunday, we will be closed the Monday following.

Can I mail you chocolate?

Yes. We will eat it.

3775 Market Street NE
Salem, Oregon 97301