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3775 Market Stree NE
Salem, Oregon 97301

We're a small-town, family owned and operated photo lab that never gave up on film. Today we provide top-notch film processing, scanning, and printing services from film and digital with the best customer service in the industry.

Common Questions

Common Questions

We’re glad you’re here. Let’s get started:

Ready to send film? Great! Follow these easy steps!

How do I create an account?

Click here. Once your account is created, you can submit preference images for us to reference while scanning your film.  

What are Preference Images?  

Preference images are 3-5 frames that best exemplify the skin tones, density + contrast you are striving to achieve in your work.

Is there a charge to use or update my Preference Images?


How do I safely ship my film?

Check out our tips.  

I’ve shipped my order. What happens next?

Once we receive your film, we’ll send you a confirmation email so you know your film has made it safe and sound.

How do I receive my scans?

Once your scans are complete, you’ll receive an email with a link to view and download your scans via, an online file sharing system.

How soon will I receive my scans?

Check out our current film service time.

Do you offer rush processing?

Yes! We are pleased to offer rush processing when our service times exceed a photographer’s urgent time frame.

How do I order prints?

Proof prints may be ordered on your film’s order form. Or, you can order prints from both film + digital anytime online.

Are your prints true photographic prints?

Yes. Since 1968, we’ve respected the art of the print. Our true, photographic wet process prints pay homage to traditional darkroom printing.

How do I get my negatives back?

Choose from these Ship Back preferences on your order form:

Ship Back Options Price
2 Weeks $7.50
Fill 2" Flat Rate box $12.00
Fill 4" Flat Rate box $20.00
* For International shipping, these prices will vary.

What if I have a problem with my order?

If you have questions or concerns at any time, please contact us as soon as possible via phone 503.588.3686 or email

Which scanners do you use?

Every roll of film is scanned by hand on the renowned Fuji Frontier SP3000 or the state-of-the-art Noritsu S-1800.

How large are your scans?

Resolution matters. That’s why our Normal Scans give you the freedom to print stunning 24X30’s straight away, while our Large Scans can easily grace a billboard.

Film Size Format Normal Scan Large Scan
35mm 4×6 2400×3600 3600×5400
120 / 220 6×4.5 2700×3600 3600×4800
120 / 220 6×6 2700×2700 3600×3600
120 / 220 6×7 2700×3150 3600×4200
120 / 220 6×8 2700×3600 3600×4800
*All scan resolutions are approximate. Slight variations are normal.
Film Size Format Large Scan
35mm 4×6 4400×6700
120 / 220 6×4.5 4800×3500
120 / 220 6×6 4800×4700
120 / 220 6×7 4800×5900
120 / 220 6×8 4900×6600
120 / 220 6×9 4900×7100
*All scan resolutions are approximate. Slight variations are normal.

Will my scans be rotated + numbered?

Yes. Every scan arrives rotated and organized by roll number + frame number.

Can I number my rolls?

Absolutely! If you number your rolls, your scans will be uploaded in chronological order, streamlining your post work.

What are Exposure Reference Sheets?

Exposure Reference Sheets are an exclusive feature designed by us to help you better understand the relationship between your exposures + scans. Learn more.

Do you offer push/pull processing?

Yes, clearly identify which rolls need to be Pushed or Pulled (rubber bands work great!) and let us know by how many stops on your order form.

How do you process Ilford Delta 3200?

We process Delta 3200 at 3200 unless you indicate otherwise.

Do you process + scan E-6 slide film?

We no longer process E-6, but we do scan it!

What are your prices?

See our Film Service Pricing.

Do you sell film?

Yes! Order your favorite Fuji400H film from us.

What is your holiday schedule?

We are closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. If the holiday falls on a Saturday, we will be closed the Friday before. If it falls on a Sunday, we will be closed the Monday following.

Visiting our beautiful Pacific Northwest?

Please stop by, we would love to meet you!

3775 Market Street NE
Salem, Oregon 97301