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3775 Market Stree NE
Salem, Oregon 97301

We're a small-town, family owned and operated photo lab that never gave up on film. Today we provide top-notch film processing, scanning, and printing services from film and digital with the best customer service in the industry.

Blog

Box.com Previews

PhotoVision Team

00 alicia edit - title slide - previews.jpg


#filmtipfriday
“Why do my scans look muddy?” We have been hearing from a lot of photographers who are concerned and confused that their images look “off.” There is a simple reason—Box.com, the online file sharing system we use to deliver scans, has an error in how it renders previews. While Box.com is awesome and simple to use, it has one drawback—the previews it currently produces are dark and green. The solution? Download your scans onto a desktop or laptop and view them in Lightroom in order to see what they really look like. Rest assured, we have an open support ticket with Box.com and their developers are working hard to create a solution as we speak. We know how anxiously you wait to see your scans, and we want your first viewing experience on Box.com to be the best it can be! ⠀

For an example of how Box.com might shift your scan’s color, see @aliciaminkphoto’s gorgeous work below. You can see ( image 1) our scan as we sent it to her. This is the scan Alicia will see once she downloads her image from Box.com and views it in Lightroom on a desktop or laptop.

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However, were Alicia to view her scan in a Chrome browser on the Box.com website, she would see ( image 2)—it looks dull, muddy, off. She would see something similar were she to view her image on her phone in the Box.com app.

Pro tip! You can also download your images to your phone from the Box.com app to see the correct color. This is helpful when you want to “wow” your clients with a few sneak peeks!

Do you have any questions about Box.com previews? Sound off below, we’re here to help.

📷 by @aliciaminkphoto on #fuji400hwith a #pentax645nii through a #105mm.

Never miss a #filmtipfriday, follow along on Instagram at @photovision_insight!