Welcome! We're excited to work with you. Please start here.
What Scanner Do You Use?
Every roll of film that comes in is scanned by hand on the renowned Fuji Frontier SP3000. We've had experience with many film scanners through the years, but nothing comes close to the image quality and control of the Frontier SP3000.
How Large Are Your Scans?
We offer normal and large scan sizes. In general, our normal scans are great for all general work and printing up to 20x24.
|Film Size||Format||Normal Scan||Large Scan|
|35mm||4x6||2400x3600 / 8.6 MP||3600x5400 / 19.4 MP|
|120 / 220||6x4.5||2700x3600 / 9.7 MP||3600x4800 / 17.3 MP|
|120 / 220||6x6||2700x2700 / 7.3 MP||3600x3600 / 13 MP|
|120 / 220||6x7||2700x3150 / 8.5 MP||3600x4200 / 15.1 MP|
|120 / 220||6x8||2700x3600 / 9.7 MP||3600x4800 / 17.3 MP|
What Is Your Turnaround Time?
Our turnaround times fluctuate depending on the season. Here are our current film process + scan times.
Do You Offer Rush Processing?
Yes, high-quality scans and speedy turnarounds are our jam! We are pleased to offer rush processing when our service times exceed a photographer's urgent time frame. See our Rush Policy.
What Are Preference Images + Why Should I Send Them In?
When scanning by hand, there are many color and density variations we can make within a single frame. Your preference images serve as style references so we might best match your scans to your creative vision. We recommend photographers send us 3-5 preference images to keep on file. These images can be from your own film portfolio or from another film photographer whom you admire.
When choosing preference images, the most important aspect to consider is skin tones. Pick images where your subject fills the majority of the frame and has the skin tones, density and contrast level you are striving to achieve.
How Do I Submit or Update My Preference Images?
You can submit and update preference images here or email them as an attachment to email@example.com. If you are a new customer, please first create an account, then submit preference images.
What Are Exposure Reference Sheets and Why Do I Need One?
When shooting film, your negatives act as your road map to understanding the connection between how you expose your film and your scan results. Exposure Reference Sheets can be found—one per roll—within your order’s Box folder and are designed to help you better understand your exposures and your scans at a glance. Why are these sheets helpful? They provide a thumbnail of every frame in your roll, allowing you to clearly and easily see how you exposed your film. Learn more.
How Do I Pay?
You can include your credit card information on your order form, or you may call us at 503-588-3686 and deliver it over the phone. We can keep your card on file to simplify future orders, if you'd like. For your own security, please do not email us your credit card information.
What Are Your Prices?
See Film Services.
How Do I Get My Negatives Back?
We take the utmost care with your film! Negatives will be carefully cut, sleeved and organized. If your rolls are numbered (which we encourage all photographers to do) they will also be kept in numerical order.
We will hold your negatives based on the ship back preferences marked on your order form. Ship back options include: in 2 weeks ($6.50), when 2" flat rate box is filled ($10.00), when 4" flat rate box is filled ($20.00) or at end of year (variable price). We will ship back your completed orders via USPS Priority Flat Rate shipping to reduce costs to you, and charge your card on file for the amount necessary to ship your negatives. For international shipping, these prices will vary.
Do You Offer Push/Pull Processing?
Yes, we can push and pull film up to 3 stops. Indicate on your order form whether your film needs to be pushed or pulled and by how many stops (i.e. Push +1, Push +2 or Pull -1). Also, please indicate which roll you need pushed or pulled by placing a rubber band around it. Push/pull processing is $3.00 per roll.
Sending In Ilford 3200 Film?
Awesome! Please indicate on your order form what you rated this film at. Otherwise, we will process it at 3200.
Do You Process E-6 Slide Film?
Sadly, we no longer process E-6. But we do scan it! If you send us E-6, we will send it out-of-house for processing and when it returns, scan it in-house. Due to this process, turnaround times for E-6 may increase depending on the season.
How Do I Order Prints?
Ordering prints is quick and easy! On your order form, you have an option to order prints directly from your scans. These prints will be made the same day your order is uploaded to Box and be shipped out the following business day. Prefer to view your scans prior to ordering prints? Not a problem! You may order prints from us anytime online. Here is our print pricing. Prints ordered online may be from digital or film images.
What If I Have A Problem With My Order or Scan?
If you have any questions, concerns or difficulties with your order at any time, please contact us as soon as possible via email at firstname.lastname@example.org or by phone at 503-588-3686. We will do everything we can to ensure you are happy with your order!
Can I Talk to Someone?
Absolutely! We would be happy to speak with you. Our phones are answered by our friendly Team from 10:00 am–5:00 pm PST, Monday–Friday. Please don't hesitate to contact us with any questions!
Visiting Our Beautiful Pacific Northwest?
Please stop by, we would love to meet you!
3775 Market Street NE
Salem, Oregon 97301