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3775 Market Stree NE
Salem, Oregon 97301

(503) 588-3686

We're a small-town, family owned and operated photo lab that never gave up on film. Today we provide top-notch film processing, scanning, and printing services from film and digital with the best customer service in the industry.

Blog

Why the Long Wait?

Stephen Wood

We've been getting lots of calls recently about our turn-around time and why it is so long, so I'd like to take just a second to address the long wait, but first...

Thank You
 

To everyone who has supported us at any point over the past three years, thank you, from the bottom of our hearts. Your support continues to make meaningful changes in the lives of not just my family, but the lives of all of our staff and their families.

The Quick Answer

The quick answer is that for the past six weeks, our roll intake has far exceeded our maximum daily output. This comes despite our best attempt at preparing for the season, which we did by investing in more equipment, staff, and technology—in all we roughly doubled everything.

How We Are Fixing It

The only way to fix the backlog problem is to continue hiring staff, acquiring equipment, and building better software systems. This is an ongoing process to this day, which means that you can expect our capacity to continue to grow! That being said, there will be times where capacity growth rate will be less than the rate of our roll intake, which will result in another backlog. As our system continues to grow, hopefully this added capacity will allow for shorter and shorter backlog times. Ultimately, we are doing everything in our power to shorten our turn-around times, but the process does take time.

A Few Things to Remember

  1. We are all human.
  2. Scanning is time consuming. The Frontier SP3000 is a fully manual scanner. Each frame must be moved by hand before making a pre-scan, performing color correction, and starting the final scan.
  3. Scan duration is related to frame over-exposure. The more over-exposed the frame is, the longer it takes to scan the frame. Properly exposed frames take 1/6th the amount of time compared to a heavily over-exposed frame.

Again, Thank You

Seriously—the past three years have been nothing short of an incredible journey. I could not have imagined the world of film photography being as large and vibrant as it is today, nor that we would have the opportunity to be a part of it. Three years ago we weren't sure we were going to make it as a company, but today that fear has all but vanished. Now, we are left with our biggest question:

How can we make the world of photography better?

That's a question I never thought I would be lucky enough to ask—or answer. Thank you for giving us the opportunity to not just ask, but also to answer such a meaningful question (more on that later).

Now, back to removing that backlog!

Sincerely,

Stephen Wood, the entire Wood family, and PhotoVision the staff.